Pro Car PDR ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
Fill out our contact or estimate request form
Call us or communicate via email
Schedule a service appointment
Submit an insurance claim through our assistance program
This information may include:
Name (first and last)
Email address
Phone number
Vehicle information (year, make, model)
Description of vehicle damage
Insurance information (when applicable)
Mailing or service address
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Operating system
Pages visited and time spent
Referring website or source
Device type
How We Use Your Information
Provide services: Process repair requests, schedule appointments, and perform PDR services
Communication: Respond to inquiries, send estimates, provide repair updates
Insurance claims: Assist with documentation and communication with your insurer
Improve our website: Understand usage to improve experience
Marketing: Send promotional information (opt out anytime)
Legal compliance: Comply with applicable laws and regulations
Information Sharing
We do not sell, trade, or rent your personal information. We may share in these limited cases:
Insurance companies: When you request claim assistance
Service providers: Trusted vendors who help operate our business (hosting, email, CRM), under confidentiality agreements
Legal requirements: When required by law or legal process
Business transfers: In connection with a merger or acquisition
Cookies & Tracking
Our website may use cookies to enhance your experience. You can set your browser to refuse cookies, though some site features may not function properly.
Data Security
We implement appropriate technical and organizational security measures. However, no method of transmission over the Internet is 100% secure.
Your Rights
Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Opt-out: Unsubscribe from marketing communications at any time
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. The updated version will be posted with a revised date.